Delivery details – Please note that all orders are processed on the same day as they are received, pending clearance from Stripe Payments. Products will be dispatched nationwide on weekly basis, on different days each week. Please allow 2 working days after your order has been dispatched for receipt of product, according to AnPost nationwide delivery system.
Items will be dispatched to the address provided by the customer during the transaction. All references to time refer to working or business days (i.e. Monday to Friday and exclude public, national and bank holidays).
Credit card and debit card transactions are processed securely by Stripe Payents. The card details are not visible to Us. Following a successful purchase the customer will receive an acknowledgment email confirming that the transaction was successful and the order is being processed, the acknowledgement email will include a unique transaction number and confirms that an offer has been received to purchase the product. The acknowledgement email does not constitute an acceptance of the order nor does it constitute a binding contract, a number of checks including but not limited to security, fraud, delivery options and stock levels will need to be carried out before an order is accepted and a contract to supply the product is entered into. The customer should ensure that they enter a correct email address during checkout in order to ensure that the acknowledgement email and any further emails are received. Purple House are not responsible for non-receipt of any email sent due to computer system failure, spam filters, power failure or any other circumstance outside the control of Purple House. The acknowledgement email will include a unique transaction ID, the transaction ID should be quoted in any correspondence regarding the transaction.
Due to the high incidence of Internet fraud, your transaction will be subject to anti-fraud checks before any items are dispatched. if you select not to use verified by Visa or securicode with MasterCard during your transaction, or the transaction fails our anti-fraud checks, then your order may be subject to additional anti-fraud measures including confirming that you are the legal card holder and/or verifying the delivery address. These security checks are necessary and may delay processing of your order.
Overview: Effective: 1st June 2012
· What personally identifiable information is collected
· Which organisation is collecting this information
· How this information is used
· Our policy on sharing this information
· How we protect your information
· How you can correct any inaccuracies in this information
Plain English Summary:
We take your privacy very seriously.
Children (under 18s) are not eligible to use our services and should not submit any personal information at all.
We do not actively track you as an individual.
Should you send us an email via a contact form, your name, email address and message will be emailed to us (as you would expect). This information is kept private. We will store this information within our own email system so that we are able to respond to you.
Should you comment on a blog post or web page on this site, then your name, email address, IP address and message will be stored in our website database (as you would expect). This makes your name, website address and comment (but not your email address) viewable by the general public on the website.
The website does use some cookies when you browse this website. These are used to ensure proper running of this website, and also to help us improve your experience when browsing.
We use 3rd Party / Tracking / Advertising cookies for our social links and additional businesses where appropriate.
NONE OF THE INFORMATION WE GATHER VIA COOKIES IDENTIFIES YOU AS AN INDIVIDUAL – IT IS ALL ENTIRELY ANONYMOUS.
The cookies we use are detailed below:
If you leave a comment on the website e.g. on a page, article or blog post, then a cookie may be stored to ‘remember’ your email address for the next time you post (should you choose the “remember me” option).
To understand how people use our site, and to discover areas on our site with issues, we use Analytics software. Most websites use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.
WordPress is the Content Management System (CMS) that runs this website. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people it is not set at all. User data is all anonymous.
Which organisation is collecting this information?
How this information is used
If you have chosen to share it with us, we use your email address to contact you in reply to your message, or to send you our newsletter. If you have entered your email address to leave a comment on the blog, it is used to identify your comment; however it is not displayed on the website or shared with any third party.
We may also use your email to help resolve issues or disputes, for example if you tell us that you cannot see any of your posts on the website, we would probably search our database using your email address to help diagnose the problem.
Our disclosure of this information:
We do not share your personal information or email address with third parties.
Just like you, we hate spam. We do not send you spam emails. You may opt-out of our emails at any time. An ‘unsubscribe’ link is included in all of our email newsletters.
Protection of your information:
We use our best endeavours to safeguard the confidentiality of your personally identifiable information and we use SSL encryption to protect you as is best practice. We do not use firewalls to further protect the information as it travels across the Internet. We do not believe that the personal information we collect warrants this level of security. It is important to be aware that there is no such thing as “perfect internet security”.
How to correct inaccurate information:
Once posted, you cannot change or remove any comments you have submitted on our website pages and/or posts. However, if you would like to have this information removed please contact us and we will do this for you, at a time of our convenience, based on the fact that you submitted this information, not us. You should know that because of technical constraints, all information is never completely removed from our databases. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests that it be removed. We will aim to remove all publicly-facing information.
How to contact us:
Please use the contact form provided to contact us if required.